SANDSARA

Terms & Conditions

Agreement to Terms

By accessing or using the SANDSARA website (sandsara.io), you agree to be bound by these Terms & Conditions. We reserve the right to modify these terms at any time, with changes effective immediately upon posting. You are responsible for reviewing this page periodically for updates.

Intellectual Property Rights

All site content, including designs, text, graphics, product imagery, and trademarks, belongs to Matter Collection, LLC or its licensors. You receive a limited license for personal, non-commercial use only. Reproduction, distribution, or commercial use of any content is prohibited without written permission.

User Registration and Representations

Users must provide accurate information and maintain account confidentiality. We may suspend or terminate accounts for false information or policy violations. Automated access methods and unauthorized activities are not permitted.

Products and Purchasing

We accept major credit cards, PayPal, and Afterpay/Clearpay where available. Product descriptions and images are provided in good faith but may contain errors; pricing is subject to change without notice.

Pre-orders: some SANDSARA products are sold as pre-orders, meaning the unit is currently in production and not yet in stock. This is reflected in the price; pre-order pricing is our lowest available pricing. The estimated delivery window shown at checkout already accounts for production time; no additional manufacturing time should be expected on top of that estimate. Estimated delivery windows are good-faith estimates, not guaranteed delivery dates.

Pre-order changes and cancellations: orders can be canceled free of charge before they enter production or ship. Once an order has shipped, it cannot be canceled. Custom or bespoke orders that have entered production may not be cancellable once development has begun; contact us, and we will do what we reasonably can.

Discount codes: promotional discount codes apply to in-stock items only and do not apply to pre-order items, which are already priced at their lowest point.

Shipping

We ship internationally via sea freight or air freight, with cost and transit time varying by destination and whether we or our designated carrier ships. Tracking numbers are issued once a shipment reaches the destination regional warehouse, not when it first leaves our facility; delivery typically follows within a few days after tracking activates. Most shipments are DDP (Delivered Duty Paid), meaning import duties and taxes are included, and you should not be charged extra at delivery; some destinations may vary. Exact shipping costs and delivery windows are shown at checkout before payment is completed.

Warranty

We provide a 24-month warranty against manufacturing defects, running from the date of delivery.

The warranty covers defects in materials and workmanship. It does not cover damage resulting from misuse, accidents, or unauthorized modification, normal wear and tear, or software issues not caused by a hardware defect.

This warranty is in addition to, and does not limit, any statutory rights you have under the consumer law of your country of residence. Where local law provides longer or broader protection, that law applies.

Warranty Claims

Email hello@sandsara.io with:

Your proof of purchase or order number.

A description of the defect.

Photos, or a short video where the issue is mechanical.

A defective or damaged unit is handled as a warranty claim, not as a return. You will not be asked to ship the product back at your own expense in order to have a defect resolved. We will identify the problem and arrange a repair, replacement part, or replacement unit as appropriate. Where a refund is the correct outcome, we process it without requiring the runaround. If we do need an item returned to us under a warranty claim, we arrange and pay for that shipment.

For B2B partners with an open balance, refunds may be applied as a credit against the next invoice rather than as a separate transaction.

Returns and Cancellations (Change of Mind)

Separately from the warranty above, you may return a product within 30 days of delivery if you simply change your mind, provided it is unused, in like-new condition, and in the original undamaged packaging with all accessories and manuals.

To start a return, email hello@sandsara.io before shipping anything. We will issue a return authorization and the correct return address for your region. Returns sent without authorization, or to an address we have not confirmed, cannot be processed.

For change-of-mind returns, the customer is responsible for return shipping costs, any customs duties or fees on the return shipment, and ensuring the package is tracked and insured. SANDSARA is not responsible for return shipments lost or damaged in transit.

Where the law of your country requires us to refund the standard outbound delivery cost on a cancellation made within the statutory cooling-off period, we will do so. Outside of that, the original outbound shipping cost is non-refundable.

Refunds are issued to the original payment method once the returned item has been received and inspected.

Prohibited Activities

You may not systematically scrape site data, create unauthorized accounts, harass our staff, bypass security measures, engage in automated data collection, or use the site for competitive intelligence purposes.

Privacy and Data

Our site is hosted in the United States. If you access the site from outside the U.S., you consent to your data being processed in the U.S. Our Privacy Policy governs how we handle personal data.

Dispute Resolution

We ask that you contact us first at hello@sandsara.io so we can attempt to resolve any dispute informally. Most issues are settled this way.

Where a dispute cannot be resolved informally, and where permitted by the law applicable to you, disputes proceed through binding arbitration under American Arbitration Association rules, venued in Hennepin County, Minnesota, and class-action proceedings are not permitted.

This section does not apply where local consumer law gives you the right to bring proceedings in the courts of your country of residence. Nothing in these terms removes that right.

Liability

The site is provided on an "as-is" basis. We do not warrant that site content is free from error, interruption, or third-party material.

Our liability in connection with a product is limited to the amount you paid for that product, except where liability cannot be limited by law, including for death or personal injury caused by negligence, fraud, or any other liability that applicable law does not allow to be excluded.

Governing Law

These terms are governed by the laws of the State of Minnesota, except where the mandatory consumer law of your country of residence applies.

Contact

Matter Collection, LLC
10900 89th Avenue North, Maple Grove, MN 55369
hello@sandsara.io